Non-conformance
Capture, classify, investigate and close quality issues through a controlled workflow.
Quality management from controlled documents to corrective action.
Manage document control, change requests, non-conformance, customer complaints, audits, risk assessments and contract records in one connected quality environment.
Quality overview
See controlled documents and non-conformance progress in one operational view.
The quality dashboard provides access to document control, non-conformance, customer complaints, audits, assessments and contract management.
Controlled information
Keep approved documents, proposed changes and supplier information organised.
Document control provides the structure required to distinguish active controlled documents from drafts and supporting records.
- Change Requests.
- Document Directory.
- Supplier document records.
- Active and draft document visibility.
- Controlled access to applicable information.
01RequestPropose and document a required change.
02ReviewAssess the content and required approvals.
03ControlPublish the applicable document status.
04RetainKeep document history and supporting evidence.
Non-conformance management
Keep every issue moving from acceptance through investigation and close-out.
Stage-based visibility helps quality teams see where records are waiting and which responsibility must move next.
01Waiting for Acceptance
Confirm ownership and the need for controlled processing.
02Waiting Investigation
Capture findings and supporting evidence.
03Waiting Corrective Action
Define and track the required response.
04Waiting Final Approval
Review the record before close-out.
05Complete / Reviewed
Retain the final result and historical evidence.
Customer Complaints
Retain customer-reported issues and the internal response required to resolve them.
Corrective Action
Keep proposed action, responsibility, progress and completion evidence visible.
Audits and assessments
Plan quality reviews, retain feedback and connect identified risk to action.
The module provides operational areas for audit planning, audit feedback and risk assessment.
Assessment / Audit Planning
Plan the required reviews and make their status visible.
Assessment Audit Feedback
Capture findings, outcomes and the supporting review record.
Risk Assessment
Retain identified quality or operational risk and required controls.
ContractsCurrent contractual records
Contract TemplatesControlled reusable structures
Contract AnnexuresSupporting contractual detail
Contract management
Keep contract records, templates and annexures in a structured quality environment.
Contract information can be managed alongside other controlled quality records, helping authorised users find the applicable agreement and supporting documentation.
The exact contract approval and lifecycle process is confirmed during implementation.
Controlled source
Keep the applicable document, issue or agreement in an organised quality record.
Visible responsibility
Make review stages and required action clearer to the people who own them.
Management insight
Use dashboard status and reports to focus attention on outstanding quality work.
Practical implementation
Create a clearer quality operating record.
Discuss the document, non-conformance, complaint, audit and contract workflows your quality team needs to control.